1. PLATINUM MAINTENANCE
PROGRAM Full coverage on site repair
Our special trained technicians will go to your office or home.
There are no additional Time & Material charges.
Includes routine preventive maintenance service.
Parts will be replaced as needed with no additional cost to customer.
2. GOLD MAINTENANCE PROGRAM: Limited coverage on site repair
Our special trained technician will go to your office or home.
There are no additional labor charges.
Includes routine preventive maintenance service.
Parts will be replaced as needed when authorized and charged to customer.
3. SILVER MAINTENANCE PROGRAM: Full coverage depot repair
Customer will bring machine into our depot repair center for service.
There are no additional Time & Material Charges.
Includes routine preventive maintenance service.
Parts will be replaced as needed with no additional cost to customer.
4. COPPER MAINTENANCE PROGRAM: Limited coverage depot repair
Customer will bring machine to our depot repair center for service.
There are no additional labor charges.
Includes routine preventive maintenance service.
Parts will be replaced as needed when authorized and charged to customer.
Time & Material Options
ON SITE TIME & MATERIAL
Our special trained technician will go to your office or home.
Time is billed with a one hour minimum including travel one way.
Parts are replaced as needed when authorized and charged to customer.
DEPOT TIME & MATERIAL
Customer will bring machine into our depot repair center.
Time is billed at a flat repair rate.
Parts are replaced as needed when authorized and charged to customer.